Create a Support Ticket

Get in touch with ScaleGrid support to answer all of your technical and account questions on your MySQL, PostgreSQL, Redis™ and MongoDB® database deployments.

How To Create a Support Ticket

Here's how you can start a new support ticket at ScaleGrid:

• Email [email protected]
• Start a new live chat in the console
• Create a ticket on the console support page

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Must use the above methods

Please do not use the contact forms on our website to submit a new support request. These are monitored by a different department, and will delay the response by our team.

When contacting support, please provide as much detail as possible on your issue so we can expedite its resolution. Include any relevant screenshots or error messages to help us understand your problem.

You can also leave a voicemail with the support team at 1-800-213-1207; however, for we recommend you contact us through one of the above methods first as it is the quickest way to get in touch and allows us to better document and assign your support team.