ScaleGrid Platform FAQ

What is ScaleGrid?

A fully managed Database-as-a-Service (DBaaS) platform that automates your database operations so you can focus on what matters most, building amazing products.

How do you help me manage PostgreSQL, Redis™, MySQL, and MongoDB® Database?

We significantly reduce your database management, monitoring and maintenance time, while optimizing your IT consumption and improving your deployment performance.

What are my hosting options for PostgreSQL, Redis™, MySQL, and MongoDB® Database?

You can host in your own account through our Bring Your Own Cloud (BYOC) plans, with us through our Dedicated Hosting plans on AWS, Azure, GCP, Oracle Cloud, Linode, and DigitalOcean, or in your own on-premise data centers through our Enterprise plans.

Compare our BYOC vs. Dedicated Hosting plans.

Is it easy to migrate to ScaleGrid?

Absolutely! You can import data data from an existing instance into your PostgreSQL, Redis™, MySQL, and MongoDB® Database server for free. We also support live migrations for clusters sizes 'Large' or above if you have admin access on your current database.

How are you different from Atlas, mLab or Compose.io?

We're the only Database-as-a-Service (DBaaS) solution that allows you to host through your own cloud account in our Bring Your Own Cloud plans so you can save up to 75% on long-term hosting costs with Reserved Instances. Compare our MongoDB, Redis™, MySQL, and PostgreSQL plans to see how our deep toolset surpasses our competitors.

What size companies do you work with?

We work with companies of all sizes, from startup to Enterprise businesses. Our dynamic plans scale to your exact needs so you never overpay for premature scale and are prepared for growth at a moments notice.

Can I use VPC peering?

With our Bring Your Own Cloud (BYOC) plan, you can actually setup your clusters in your own VPC so you don't have to use VPC peering. Learn more in our AWS Cloud Profile help doc.

Can we test MongoDB failover through console?

Yes. You can run a failover by running this command on the MongoDB primary: 'rs.stepDown()'

Does ScaleGrid have access to our customer's data?

Since our cloud solutions are a fully managed service, we require access to your customers data. If you require a solution where the ScaleGrid team does not have access to the data, see our Enterprise On-Premise solution.

Can we setup Disaster Recovery (DR) for regions with zero downtime?

For a disaster recovery setup, you need to distribute your replicas across three different regions. If even one entire region is down, the other two regions will be able to elect a new master, which cannot be achieved with just two regions. You can learn more in our Geographically Distributed MongoDB Replica Sets for 100% Uptime blog post.

Can we use a third party log integration, such as (S3, Logentries, Sumo Logic, etc.) for our MongoDB® Database logs?

Yes. Please let us know which third party you plan to use, and we will test and whitelist for your account.

Is the same cost applicable for staging or any non-production environments?

Yes. Pricing is standard and can be reviewed on our pricing page.

Is it possible to move back from ScaleGrid to a self-managed setup for a live product?

Yes. If you wish to discontinue services, our support team will help you switch from ScaleGrid DNS names to your own names.

Are there any roles for the ScaleGrid console, like owner, read-only, etc.?

At this time, we only support the "Account Admin" role for our team accounts. Additional team roles will be available in the near future. For more information, you can refer to our team accounts help doc.

Do I have SSH access so to modify the open files of the OS?

Yes. We provide SSH access if you are using our Bring Your Own Cloud (BYOC) model, however, you cannot make any changes without checking with our support team first.