The ScaleGrid Console Developer Hub

Welcome to the ScaleGrid Console developer hub. You'll find comprehensive guides and documentation to help you start working with ScaleGrid Console as quickly as possible, as well as support if you get stuck. Let's jump right in!

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Service Level Agreement

ScaleGrid offers two levels of SLA support:

  • High, Urgent means that a service is unusable or so severely degraded as to be unusable. There is a complete loss of a service affecting all users, customers and/or administrators, and the incident is blocking development, the project, or the system making it unusable. The SLA for these tickets is 1 hour.
  • Normal means a general question/inquiry. A component is slightly degraded or there is a cosmetic bug. The SLA for these tickets is 24 hours.

Service Level Agreement

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