ScaleGrid Platform FAQ

What is ScaleGrid?

A fully managed Database-as-a-Service (DBaaS) platform that automates your database operations so you can focus on what matters most, building amazing products.

How do you help me manage PostgreSQL, Redis™, MySQL, and MongoDB® Database?

We significantly reduce your database management, monitoring, and maintenance time, while optimizing your IT consumption and improving your deployment performance.

What are my hosting options for PostgreSQL, Redis™, MySQL, and MongoDB® Database?

You can host in your own account through our Bring Your Own Cloud (BYOC) plans, with us through our Dedicated Hosting plans on AWS, Azure, GCP, Oracle Cloud, Linode, and DigitalOcean, or in your own on-premise data centers through our Enterprise plans.

Compare our BYOC vs. Dedicated Hosting plans.

Is it easy to migrate to ScaleGrid?

Absolutely! You can import data from an existing instance into your PostgreSQL, Redis™, MySQL, and MongoDB® Database server for free. We also support live migrations for cluster sizes 'Large' or above if you have admin access to your current database.

How are you different from Atlas or mLab?

We're the only Database-as-a-Service (DBaaS) solution that allows you to host through your own cloud account in our Bring Your Own Cloud plans so you can save up to 75% on long-term hosting costs with Reserved Instances. Compare our MongoDB, Redis™, MySQL, and PostgreSQL plans to see how our deep toolset surpasses our competitors.

What size companies do you work with?

We work with companies of all sizes, from startup to Enterprise businesses. Our dynamic plans scale to your exact needs so you never overpay for premature scale and are prepared for growth at a moment's notice.

Can I use VPC peering?

With our Bring Your Own Cloud (BYOC) plan, you can actually set up your clusters in your VPC so you don't have to use VPC peering. Learn more in our AWS Cloud Profile help doc.

Can we test MongoDB failover through the console?

Yes. You can run a failover by running this command on the MongoDB primary: 'rs.stepDown()'

Does ScaleGrid have access to our customer's data?

Since our cloud solutions are a fully managed service, we require access to your customers' data. If you require a solution where the ScaleGrid team does not have access to the data, see our Enterprise On-Premise solution.

Can we set up Disaster Recovery (DR) for regions with zero downtime?

For a disaster recovery setup, you need to distribute your replicas across three different regions. If even one entire region is down, the other two regions will be able to elect a new master, which cannot be achieved with just two regions.

Is the same cost applicable for staging or any non-production environments?

Yes. Pricing is standard and can be reviewed on our pricing page.

Is it possible to move back from ScaleGrid to a self-managed setup for a live product?

Yes. If you wish to discontinue services, our support team will help you switch from ScaleGrid DNS names to your names.

Are there any roles for the ScaleGrid console, like owner, read-only, etc.?

At this time, we only support the "Account Admin" role for our team accounts. Additional team roles will be available soon. For more information, you can refer to our team accounts help doc.

Do I have SSH access to modify the open files of the OS?

Yes. We provide SSH access if you are using our Bring Your Own Cloud (BYOC) model, however, you cannot make any changes without checking with our support team first.